Operations Manager
2015-present

With nearly 10 years of experience in the industry, I have driven operational efficiency and customer satisfaction by overseeing day-to-day operations and financial functions, leading to a 20% improvement in client retention. I have contributed to building a loyal clientele by recruiting, mentoring, and leading a multidisciplinary team of over five members and fostering a customer-centric culture. By orchestrating continuous improvement projects and special initiatives, I have led cross-functional teams to achieve a 15% increase in operational efficiency. Additionally, my direction of detailed audits to identify performance gaps, modernize processes, and implement new tools has enhanced efficiency by 25%.

Residential Concierge
2011-2015

I have consistently exceeded resident expectations by providing exceptional assistance and support to over 100 high-profile residents. By developing an inter-company reference guide and promoting cross-departmental collaboration, I facilitated continued growth in productivity, resulting in a 15% improvement in workflow efficiency.

Front Office Agent
2010-2011

I contributed to the hotel obtaining 5-star status by consistently achieving 100% scores on inspection reports, enhancing its reputation and increasing guest trust. By coordinating guest services and front desk operations, I ensured exceptional customer satisfaction, leading to a 30% increase in positive guest feedback.

Front Office Supervisor
2008-2010

By leading a team of 8 in front desk operations, I consistently delivered exceptional customer service, resulting in high guest satisfaction ratings and a 20% improvement in service efficiency.